User Terms

Terms and Conditions of Service Effective Date: May 31, 2025 These Terms and Conditions ("Terms") govern your access to and use of the Gnext Chat WhatsApp API CRM platform, website located at www.gnextchat.com, and all related services provided by Gnext Chat ("Gnext Chat," "we," "us," or "our"). By using our Services, you agree to be bound by these Terms, our Privacy Policy, and all other policies published on our Website. If you do not agree, do not use the Services. 1. Definitions Account: Your user account on the Gnext Chat platform. Content: Any data or materials submitted or posted through the Service. Customer Data: End-customer personal and communication data processed via the Service. Service: Gnext Chat WhatsApp API CRM platform and related features. User: The individual or entity using the Service. WhatsApp API: The WhatsApp Business Platform API by Meta Platforms, Inc. 2. Eligibility and Account Registration 2.1. You must be 18+ and legally able to form a contract. 2.2. Provide accurate and up-to-date information during registration. 2.3. Maintain account security and notify Gnext Chat of any breaches. 3. The Gnext Chat Service 3.1. Gnext Chat provides CRM functionality integrated with the WhatsApp Business API. 3.2. Your use of WhatsApp is subject to: WhatsApp Business Policy WhatsApp Commerce Policy WhatsApp API Terms 3.3. Service availability may vary due to maintenance or outages. 4. User Responsibilities & Prohibited Uses Users must comply with laws, WhatsApp policies, and must not misuse the Service for unlawful or unauthorized activities. 5. Intellectual Property Rights 5.1. Gnext Chat retains all IP in its platform and content, except user-submitted data. 5.2. Users retain ownership of their data but grant Gnext Chat a license to use it for service provision. 6. Payment, Billing, and Subscription Details subscription fees, billing cycle, WhatsApp conversation charges, refund policy, and payment terms. 7. Termination Outlines how users and Gnext Chat may terminate the agreement and the effect of such termination. 8. Disclaimer of Warranties The service is provided "as-is" with no warranties of any kind. 9. Limitation of Liability Gnext Chat disclaims liability for any indirect or consequential damages arising from service use. 10. Indemnification You agree to indemnify Gnext Chat from any claims related to your use of the service or violation of these Terms. 11. Governing Law and Dispute Resolution These Terms are governed by the laws of India, with jurisdiction in Nagpur, Maharashtra. 12. Changes to These Terms Gnext Chat may modify the Terms with notice. Continued use implies acceptance of changes. 13. Miscellaneous Entire Agreement: These Terms, Privacy Policy, and legal notices form the complete agreement. Severability: Invalid provisions will not affect remaining terms. Waiver: No waiver will be effective unless in writing. 14. Contact Us Email: support@gnextchat.com Website: www.gnextchat.com/contact Address: Nashik, Maharashtra, India, 422101