Privacy Policy

Privacy Policy - Creative Software Solutions (Gnext Chat) Effective Date: May 31, 2025 1. Introduction Welcome to Gnext Chat, your WhatsApp API CRM solution, operated by Creative Software Solutions. This Privacy Policy describes how we collect, use, process, store, and disclose information, including personal data, when you use our website at www.gnextchat.com, our Gnext Chat CRM platform, and any related services. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. 2. Information We Collect 2.1. Information You Provide Directly: Account Information (name, email, phone number, company name, payment info), Contact Information, Marketing Preferences. 2.2. Automatically Collected: Usage Data (IP address, browser details, page visits, timestamps), Tracking and Cookies. 2.3. Processed on Your Behalf: WhatsApp Conversation Data (messages, metadata, media files), Customer Contact Info, Interaction Data. 3. How We Use the Information To provide services, process WhatsApp messages, improve our platform, send marketing communications (opt-out available), and comply with legal requirements. 4. Sharing and Disclosure We share data with service providers (hosting, analytics, payments), WhatsApp/Meta for API integration, and as required by law or with your consent. 5. Data Retention We retain data only as long as necessary for the purposes outlined in this policy. 6. Data Security We implement technical and organizational safeguards including encryption and access controls to protect your data. 7. Your Data Protection Rights You have the right to access, rectify, erase, restrict, object to processing, and request data portability. Contact: support@gnextchat.com 8. Children's Privacy Our Services are not intended for users under 18 years of age. 9. International Data Transfers Data may be transferred outside your jurisdiction, including to India, in compliance with applicable laws. 10. Changes to This Policy We will post updates here with a revised effective date. Contact Information: Company: Creative Software Solutions Email: support@gnextchat.com Website: www.gnextchat.com Mailing Address: Nashik, Maharashtra, India, 422101